Need Help With Your Computer? Get Remote Support Today
Remote computer support costs $59 per appointment, paid when you book. You work directly with Matt. Your appointment focuses on your original computer problem. Separate or unrelated work requires your approval before additional charges.
If your original computer problem cannot be resolved remotely, you receive a full $59 refund. If a remote connection cannot be established, you also receive a full refund.
Some computer problems require hands-on help. We do not promise that every problem can be repaired remotely.
If you cancel at least six hours before your appointment, you receive a full refund. Refunds for cancellations made less than six hours before the appointment are discretionary.
You may reschedule free of charge with at least six hours’ notice.
Within six hours of your appointment, you may reschedule once without penalty, provided you request the change before the appointment begins. Contact Matt before your appointment starts so the change can be coordinated.
The six-hour cutoff is measured using the appointment date, time, and time zone shown in your booking confirmation. Please contact Matt if you are unsure about the time.
No-show refunds are discretionary. If you miss your appointment without attending or arranging a change beforehand, contact Matt to discuss your options.
Use the cancellation or rescheduling links in your booking confirmation, or contact Matt at (734) 433-1090 or BulldogremoteIT@gmail.com.
The availability of a cancellation link does not itself determine refund eligibility. Late cancellations and no-shows are considered separately from refunds for an unsuccessful remote repair or inability to establish remote support.
If the original problem returns within seven days of your completed repair, contact Matt for complimentary follow-up troubleshooting. This covers the same original issue. Separate or unrelated work requires your approval before additional charges.
An eligible full refund returns the full $59; payment-processing fees are not deducted from your refund. Refunds are returned to the original payment method. Processing times vary by payment method and financial institution, so we do not promise a specific arrival date.
For help with a refund, provide your booking name, booking email, and appointment date. Please do not send full card numbers, passwords, or security codes.
Bulldog Remote
Phone: (734) 433-1090
Email: BulldogremoteIT@gmail.com
